About Spencers New Forest
The Spencers Team

Spencers New Forest is the leading independent estate agency for the New Forest, with an exemplary team full of local knowledge. Our team lives, loves, enjoys and understands the New Forest, they are members of the local community and among them are parents, cattle breeders, dog owners, horse riders, sailors and cyclists, runners and walkers. We provide an unrivalled service for sellers, buyers, landlords and tenants, having established a strong reputation for a professional, efficient and reliable service, with a friendly approach.

Meet the Burley Team

The Burley Team

Alan Mould

Director

Alan established his first estate agency office in Burley in 2006, following several extremely successful years working in the property market in the New Forest area, joining forces with business partner Rob Batten in 2010 to found Spencers New Forest. Alan is well known in the local area and highly regarded for his professional, responsive and helpful approach. Alan can often be seen walking his beagle, Cookie, on the Forest. Otherwise his interests include playing golf and tennis, dining and wining.

Direct Line

01425 404 088

Email Address

alan@spencersnewforest.com

The Burley Team

Emma Hughes

Sales Negotiator

Emma joined the Burley office as a Sales Negotiator after having worked in the Brockenhurst office as the marketing and office co-ordinator enthusiastically generating and carrying through marketing concepts to promote Spencers’ property portfolio, from local initiatives to annual events such as The London and Country Property Show and the New Forest Show in Brockenhurst. Forest born and bred, Emma has masses of local knowledge and enjoys an outdoorsy life. She can often be seen walking her Labrador and horse riding in the Forest.

Direct Line

01425 404 088

Email Address

emma@spencersnewforest.com

The Burley Team

Tina West

Senior Negotiator

Tina has been involved in the industry locally for many years, interspersed with equestrian work. Calm and patient, she is accomplished at putting vendors and buyers at their ease through the occasionally stressful conveyancing process. Having lived mostly in the New Forest she has great local knowledge and contacts. Her hobbies are focused around all things equestrian and exploring lesser known parts of the Forest.

Direct Line

01425 404 088

Email Address

tina@spencersnewforest.com

The Burley Team

Sue Tommaselli

Senior Negotiator

Sue has over 25 years’ experience in property sales and joined Alan when he first opened the Burley office back in 2006. She has an innate ability to empathise with clients and a natural intuition for the market and matching property with purchaser. Sue also has exemplary local knowledge as she is Burley born and bred. She loves animals, nature and the great outdoors. She is very keen about all things equestrian (she keeps ponies and her daughter rides) and loves walking in the Forest.

Direct Line

01425 404 088

Email Address

sue.t@spencersnewforest.com

The Burley Team

Caroline Ellis

Negotiator

Caroline has been an invaluable member of the Burley office for over five years, known for her strong organisational skills, calm approach and being a team player. In her spare time she is a keen cook and charity fundraiser.

Direct Line

01425 404 088

Email Address

caroline@spencersnewforest.com

The Burley Team

Angela Jordan

Part Time Sales Assistant

Angela has years of experience, particularly working in the new homes side of the industry. Her key strengths are her friendly, welcoming and approachable manner. In her spare time Angela is a keen cook, loves entertaining and performs in pantomime every year (oh, yes she does).

Direct Line

01425 404 088

Email Address

angela@spencersnewforest.com

The Burley Team

Alec Fry

Associate Director

Alec Fry heads up both the Brockenhurst and Burley offices following a highly successful career in corporate estate agency (including Savills and Hamptons International). Immensely hard working, Alec believes a successful agency is entirely due to levels of service, and he is highly regarded by both clients and colleagues. Out of office, Alec enjoys playing golf on the local courses and exploring the Forest with his family.

Direct Line

01425 404 088

Email Address

alec@spencersnewforest.com
Meet the Brockenhurst Team

The Brockenhurst Team

Alec Fry

Associate Director

Alec Fry heads up both the Brockenhurst and Burley offices following a highly successful career in corporate estate agency (including Savills and Hamptons International). Immensely hard working, Alec believes a successful agency is entirely due to levels of service, and he is highly regarded by both clients and colleagues. Out of office, Alec enjoys playing golf on the local courses and exploring the Forest with his family.

Direct Line

01590 622551

Email Address

alec.fry@spencersnewforest.com

The Brockenhurst Team

Melanie Gwilliam

Senior Negotiator

Mel has over 20 years’ industry experience working in differing markets for both independent and corporate companies (including Savills). Her key strengths include developing strong client relationships – a skill which sees many returning clients. Her free time revolves around her interests in architecture and interior design, as well as her family, cocker spaniel and running her Airbnb accommodation.

Direct Line

01590 622 551

Email Address

melanie.gwilliam@spencersnewforest.com

The Brockenhurst Team

Justin Hannam

Senior Negotiator

Justin has over 25 years’ estate agency experience working in London, Winchester and the New Forest. He thrives on meeting new clients and purchasers and driving purchasing processes through to completion. In his spare time you will find him sailing and paddleboarding on the Solent or cycling, running and camping with the family in the Forest.

Direct Line

01590 622 551

Email Address

justin@spencersnewforest.com

The Brockenhurst Team

Deborah Donaldson

Negotiator

Debs joined Spencers two years ago after working in the industry in the South of France. She is a valued member of the team, recognised for her friendly and approachable manner as well as being highly organised and efficient. When not working Debs enjoys walking her dog on the coast and in the Forest and spending time with her family.

Direct Line

01590 622 551

Email Address

deborah@spencersnewforest.com

The Brockenhurst Team

Lesley Watts

Part Time Sales Assistant

Lesley is an integral part of the Brockenhurst team having worked for the office for over 13 years – offering excellent consistency and continuity. Lesley therefore knows many of our returning clients, providing great insight and customer service. During the week she also works within a large employment and HR advisory company, and in her spare time she enjoys socialising and the arrival of her first grandson.

Direct Line

01590 622 551

Email Address

lesley@spencersnewforest.com

The Brockenhurst Team

Cathy Wheeler

Administrator

Cathy has been with Spencers for seven years and was previously within estate agency in the Forest for many years. She brings to the team her amiable, positive attitude as well as years of experience and local knowledge. Outside office hours you’ll find Cathy gardening or walking in the Forest.

Direct Line

01590 622 551

Email Address

cathy@spencersnewforest.com
Meet the Lymington Team

The Lymington Team

Rob Batten

Director

Rob is a director of Spencers New Forest and manages the Lymington office. He took over Fells Gulliver’s Brockenhurst office in 2005, following over 20 years’ experience of the property market both in London and the Home Counties including working as a consultant for leading national property portal Rightmove. In 2010 he and Alan joined forces to found Spencers New Forest.

Direct Line

01590 674 222

Email Address

rob@spencersnewforest.com

The Lymington Team

Andrew Grice

Branch Manager

Andrew began his agency career in London in 2001. Following a move to the country, he has spent the last decade and a half advising clients on the sale of premium property in Hampshire, Wiltshire and Dorset and is highly regarded for his calm and professional approach. Family time is spent surfing, dog walking on the coast and enjoying local live music events.

Direct Line

01590 674 222

Email Address

andrew@spencersnewforest.com

The Lymington Team

Pippa Grant

Sales Manager

Pippa has worked alongside Rob since he first established his Brockenhurst office in 2005. She is very highly regarded, having developed a fantastic reputation as a strong negotiator representing clients’ best interests. In her leisure time Pippa can be found working on her old house (a labour of love), sailing and walking Sprog her dog.

Direct Line

01590 674 222

Email Address

pippa@spencersnewforest.com

The Lymington Team

Neville Herbert

Senior Negotiator

Neville has over 10 years New Forest property experience and brings to his role an enthusiastic approach and in-depth knowledge of the local market. As a keen sailor with both national and European titles, out of office he is usually found sailing on the Solent (and beyond) and is currently teaching his young son to sail.

Direct Line

01590 674 222

Email Address

neville@spencersnewforest.com

The Lymington Team

Penny Brockway

Senior Negotiator

Penny has eight years’ property experience, including working for Spencers for five years, starting in the Brockenhurst office. She is known for being very proactive with great people skills. Out of office she loves hiking, biking and spending time with family.

Direct Line

01590 674 222

Email Address

penny@spencersnewforest.com

The Lymington Team

Lynda Smith

Administrator

Lynda has worked as an Administrator in the estate agency business for over 40 years. She loves the personal service Spencers provides and enjoys being the reliable team backup. Outside of work Lynda plays golf, rings church bells and is involved in local conservation work and beach cleaning.

Direct Line

01590 674 222

Email Address

lynda@spencersnewforest.com

The Lymington Team

Terri Boxall

Negotiator

Terri has worked for Spencers for almost five years. She enjoys working for the Lymington team and turns her hand to any task to support the office, bringing to her work a life time’s experience in customer service and admin. Out of office Terri enjoys travel, yoga and eating in local restaurants.

Direct Line

01590 674 222

Email Address

terri@spencersnewforest.com
Susie Kershaw

The Lymington Team

Susie Kershaw

Sales Negotiator

Susie has lived in Lymington for 18 years and joined Spencers in 2011. Prior to joining Spencers her experience was mainly in property management as well as agency experience in Chelsea and Kensington giving her a good understanding of the London property market. She loves the sea just as much as the countryside and loves spending time at the horse races.

Direct Line

01590 674 222

Email Address

susie@spencersnewforest.com

The Lymington Team

Heidi Lulsens

Sales Assistant & Marketing Co-ordinator

Heidi relocated to the New Forest in 2016 after falling in love with the area. She has a great passion for property, people and interiors and spends much of her time using her natural creative flair to create a perfect home for herself and her family. Heidi’s other passion is her love of the sea and before entering the property industry she worked within the highly demanding superyacht industry.

Direct Line

01590 674 222

Email Address

heidi@spencersnewforest.com
Meet the Ringwood Team

The Ringwood Team

Mark Youngman

Director

Mark is a highly experienced estate agent with 30 years experience in the industry, covering all sectors of the market. For 10 years, Mark successfully ran the Fells Gulliver Ringwood office, before opening Spencers of Ringwood in October 2010. He has, over the years, built an excellent rapport and reputation with many local homeowners and an honest no nonsense approach to home buying and selling. Mark prides himself on his photography and ensures the best possible details/brochures are created for all our properties. Mark lives in Wimborne and grew up locally, he spends his spare time walking his Labrador and is an ex-league Hockey player, having played for the New Forest Hockey Club for 15 years.

Direct Line

01425 462600

Email Address

mark@spencersnewforest.com

The Ringwood Team

Sarah Deeks

New Business

Sarah has 18 years’ experience in estate agency and has worked alongside Mark at the Ringwood office since it opened, building an excellent reputation with clients. She is involved with the house selling process from the very start, providing an excellent service and ensuring customers are kept up to date at all times.

Direct Line

01425 462600

Email Address

sarah@spencersnewforest.com

The Ringwood Team

George Jones

Senior Negotiator

George brings enthusiasm and a love of the New Forest, which he has lived in all his life, to the team. He first worked in a country estate agency in Lyndhurst straight from college, gaining a passion for the business and becoming a member of the National Association of Estate Agents. He joined Spencers after two years working for the leading estate agents in New Milton and has already established himself as a key member of the team. George is diligent and highly professional, and has a flair for finding the ideal buyers for a property.

Direct Line

03201 333897

Email Address

george@spencersnewforest.com

The Ringwood Team

Hayley Kemish

Senior Negotiator

Hayley has recently joined the team in our Ringwood office. She has lived and worked on the outskirts of the New Forest all her life and since 2002 has worked in the residential property sector. Her tenacity and determination to progress every sale through to completion ensures a high success rate, whilst maintaining regular contact with all parties throughout the conveyancing process to ensure a smooth and effective transaction.

Direct Line

01425 462600

Email Address

hayley@spencersnewforest.com

The Ringwood Team

Rosie Kitcher

Administrator

Born and bred in the New Forest, Rosie’s local knowledge is exemplary. Having attended local schools throughout her education, Rosie proceeded to undertake an event management qualification which helped with her time spent at the New Forest and Hampshire County Show. Proving herself to be an extremely efficient and effective member of staff, Rosie joined the Ringwood team in November 2018. In her free time, Rosie can be found competing at horse shows nationally, rearing her forest foal and exploring the local area with her dog.

Direct Line

01425 462600

Email Address

rosie@spencersnewforest.com

The Ringwood Team

Jill Soper

Saturday Negotiator

Jill has a great deal of experience selling properties in the New Forest, having first worked in the area in 1990 after her initial training in Bournemouth. She was very pleased to join Spencers in 2016 and has really enjoyed the challenge of working in such a busy, successful office. Over the years Jill has gained wide working knowledge of all aspects of estate agency and has a strong commitment to providing the best service. Jill currently lives in nearby Christchurch.

Direct Line

01425 462600

Email Address

jil@spencersnewforest.com

The Ringwood Team

Angela Jordan

Part Time Sales Assistant

Direct Line

01425 462600

Email Address

angela@spencersnewforest.com
Meet the Lettings Team

The Lettings Team

Tracy Harding

Lettings Manager

Tracy is manager of Spencers New Forest lettings office in Lymington, which is the only dedicated lettings office in the New Forest area. Tracy has lived and worked in the New Forest for more than 20 years. She describes herself as a people person, and returned to the lettings business to run Spencers New Forest’s lettings office.

Direct Line

01590 624 814

Email Address

tracy@spencersnewforest.com

The Lettings Team

Naomi Henderson

Senior Negotiator

Naomi has worked for Spencers for five years and her friendly and professional approach is a huge asset to the office. At weekends she will usually be found at the gym or listening to country music.

Direct Line

01590 624 814

Email Address

naomi@spencersnewforest.com

The Lettings Team

Kerry Palfrey

Property Manager

Kerry has worked for the Lettings office for three years. Her enthusiasm for her job and attention to detail ensures both landlords and tenants receive a high standard of service with regards to their property. Kerry’s passion is her two chihuahuas and she also loves to fish.

Direct Line

01590 624 814

Email Address

kerry@spencersnewforest.com

The Lettings Team

Lauren Halligan

Administrator / Junior Negotiator

Lauren has been with Spencers for two years and has already made a mark: her friendly and helpful approach to all aspects of lettings is invaluable. Out of office Lauren enjoys socialising as well as walking her beautiful Doberman along the sea wall at weekends.

Direct Line

01590 624 814

Email Address

lauren@spencersnewforest.com

The Lettings Team

Esther McMullen

Accounts Manager

Esther has worked for Spencers since 2013. She is responsible for all aspects of the administration of clients’ financial accounts, a role requiring a keen eye for detail. Her weekends are spent supporting her sons’ youth football team and walking in the Forest with her family and Jack Russell terrier.

Direct Line

01590 624 814

Email Address

esther@spencersnewforest.com
Meet the London Team

The London Team

Bob Bickersteth

Director

Bob is director of The London Office, based in St James’s Place, London. He has worked in the residential country property market for over 25 years building up an extensive knowledge of the market, including villages, schools, commute times and local pubs. Bob and his team work closely alongside Douglas & Gordon’s London offices helping Londoners find country homes and bolt-holes.

Direct Line

020 7839 0888

Email Address

enquiries@tlo.co.uk
Join the Team

Do you want to come on board? Here at Spencers we consider our team to be family. It takes a special someone to join us. You don’t have to be industry experienced (although it can help), friendliness and diligence are just as important. Get in touch if you like Spencers’ approach.

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